Characters not displayed correctly

Q – We have a CRM system which has cyrillic characters displayed in the address fields. When the data is transferred to our ERP system, the field contents are displayed in ERP as ###. But the user can over-write the ### with the cyrillic characters, why does this happen and how can it be fixed.

A – Generally the symbol # is used for a character conversion error. The problem is not the CRM system or the ERP system, both can handle your Unicode characters, the problem is in the RFC connection between the systems. Go to SM59 and select your RFC connection between ERP and CRM and select special options, then ensure both systems are using Unicode and your RFC server uses unicode as well.

Leave a Reply