Cross System Lock – ECC CRM

Hi Glynn, What do I do if I have a document that is blocked in 1 system when operating with ECC and CRM?

Answer – You need to start investigating the cause of the block/lock. I generally follow the following process:

1) Check document for errors in ECC and fix.

2) Check document for errors in CRM and fix.

3) Check middleware queues SMQ1 and SMQ2.

4) From CRM

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